‍Leadership & Culture

• Lead by example, embodying Stack’s values of simplicity, health, and positivity.
• Foster a respectful, inclusive, and accountable work environment.
• Coach and mentor Shift Leads and team members to ensure personal growth and team performance.
• Conduct regular performance reviews and provide real-time feedback.

Guest Experience

• Ensure all guests receive a consistently excellent dining experience.
• Implement the “Four Points of Contact” model to drive high-touch service.
• Address and resolve customer concerns with professionalism and empathy.
• Promote a service-first culture that drives repeat business and community engagement.

Operational Excellence

• Oversee day-to-day store operations including food safety, cleanliness, and opening/closing procedures.
• Maintain quality control standards set by the Head of Culinary Operations.
• Identify and resolve operational issues quickly and effectively.
• Ensure health code compliance and adherence to company policies.

Financial & Inventory Management

• Manage and track store-level P&L, labor costs, and operating expenses.
• Control inventory levels and place accurate orders to reduce waste and optimize food cost.
• Identify areas for cost savings and improved efficiency.
• Analyze performance data and use insights to improve margins and productivity.

People Operations

• Hire, onboard, and train new team members.
• Create and manage staff schedules in alignment with sales forecasts and labor targets.
• Address employee conflicts promptly and professionally.
• Implement systems to drive accountability, retention, and team engagement.

Marketing & Business Growth

• Execute store-level marketing campaigns and promotions.
• Build relationships with local community organizations and drive brand awareness.
• Collaborate with the corporate team to implement growth strategies and trial new initiatives.